Customer Support – 919 996 9451
Posted: February 17th, 2013 | Author: Amber | Filed under: Customer Support 919 996 9451, FAQ, OMV for Business | Comments OffPlease call 919 996-9451 for customer sales and support. Kendall@openmyvideo.com
Please call 919 996-9451 for customer sales and support. Kendall@openmyvideo.com
The answer is simple, don’t! Every theme created in your OpenMyVideo.com account works with Google Analytics. We treat every theme like a unique web page and give you the best tools to analyze your traffic. Here’s how it works:
1. When creating a theme enter your Google Analytics account number (it looks like UA-XXXXXXX)
2. Now login to your google analytics account:
3. On the left select “content”
4. Drill down into Site Content / Landing Pages
The power of Google Analytics connected to every theme. Sure, we give you the basic CLICK, OPENS, and DELIVERIES…and a whole bunch more!
OpenMyVideo.com is more than video in email, it’s a tool to build your brand, business, and develop relationship with customers from the first day they watch your video. Call us to learn how to use video in email and send video messages.
sales@openmyvideo.com
FIRST
We offer a simple branded email with your logo, colors and video. When a recipient clicks on your video they are directed to a completely branded THEME. Our themes are better than their templates. A theme has your logo, colors, background, additional videos, images, links, text, contact info, social media info, phone number, and any type of “call to action” link you can think up.
Every OpenMyVideo subscriber gets access to the theme creator. We don’t charge a white label fee, or a design fee, or a setup fee. We simply give YOU the tools to build something cool, custom, with all your content. Content is king.
SECOND
We are NOT a multi-level-marketing company (MLM), or an affiliate company. We don’t care about downlines or right leg vs left leg. We don’t require you to read a comprehensive compensation plan, and we won’t send ANYTHING to your contacts. We are a video marketing platform for businesses that want to use video as a part of their marketing and selling strategies. You don’t have to be an associate to use our platform. If you refer customers to us we are forever grateful. Don’t get me wrong, we want you to tell people about our platform, but we hope it’s because you LOVE our service and OMV helps you create more cash in your own business.
THIRD
We LOVE YouTube and Vimeo they are awesome, but their not the best platforms for business video. Free is good but that old saying is very true, “you get what you pay for!” Imagine – spending several thousand dollars to create a super-awesome video, it’s perfect and describes your product or service beautifully. Then you post your masterpiece on YouTube, and tag your video with all the right keywords. The very next day your ideal customer finds your video and watches it to completion, after your video’s finished, in the very same window or maybe off the left, right or down below…your competitors video shows up. Nope, not with OpenMyVideo, it’s your content, on your branded page, with your info to direct the viewer right where you want them to go!
FORTH
I’ll stop. It’s simple. Our plans are more affordable, with more features.
We are a sales organization first and a tech-company second. Our functions and features are designed for business-minded companies that want more than just a social surge. Integrate OMV into your sales process and you’ll be using the most innovative and effective prospecting and selling tools available.
Contact: Sales@openmyvideo.com …we’re here to help!
Check it out, OMV now offers, “bring your own SMTP.” No longer will your video email come from donotreply@openmyvideo.com…it’s your own domain, your own email address…we send as if it came directly from your email. We handle all hard stuff, encoding, streaming, storage, branding, address book…all you have to do is make a great video, we handle the rest!
Login
My Home
My Profile
Fill out the SMTP info and save. The email will show your information but the video,branded email and theme all built and store at OpenMyVideo.com
You know that video emails are a powerful way to connect with clients, customers, employees, vendors, etc etc…so why should you type any text at all?
We thought it might be helpful to give you 6 simple written text templates that you can just paste in the text area of your video email. Focus on your video and feel free to use our simple straight-forward common text templates.
###
Can we meet
Subject: Let’s set up a meeting
Hi, [Recipient]–
I enjoyed meeting you [by phone/at place]. It sounds like [company/product] and [company/product] could be a great fit.
The video will tell you all the details, but, basically, I’d like to set up a meeting [by phone/over the web/in person]. How does [date and time] work for you?
Again, great to meet you, and thanks for watching!
Best,
[Your Name]
###
Thank you for time
Subject: Thank you for your time
Hi, [Recipient]–
Thank you very much for your time today. I enjoyed getting to know your and your [work/needs/goals] better, and I look forward to working with you.
Best,
[Your Name]
###
I will be in touch/follow up/next steps
Subject: Let’s plan the next steps
Hi, [Recipient]–
I’m excited about the possibility of working together. To that end, I’ve put together this video, and I’m hoping it leads to some solid plans.
[Propose next steps in one or two sentences.]
Thanks for watching, and let’s be in touch soon.
Best,
[Your Name]
###
Happy birthday
Subject: Best wishes for a happy birthday
Hi, [Recipient]–
I heard it’s your birthday! Here’s wishing you a great day.
To help you celebrate, I’d like to extend this special offer: [DETAILS.] The video explains everything in more detail.
Many happy returns,
[Your Name]
###
Happy holiday
Subject: Happy holidays from [your name with company name]
Hi, [Recipient]–
This time of year, I appreciate clients like you more than ever.
Thank you for working with me–and best wishes for the year ahead!
Sincerely,
[Your Name]
###
Can I get a referral?
Subject: Seeking your help on referrals
Hi, [Recipient]–
It’s always a pleasure to [work with/speak with/meet with] you. Now I’d like to ask for your help.
I always find that referrals are the best way to build business. Word-of-mouth is everything these days!
Would you be willing to refer me to [friends/family/colleagues]? I would be grateful. [In return, I'm offering this referral offer: OFFER.]
My video message gives more details. Thank you in advance.
Best,
[Your Name]
It’s been a while since our last update. Here’s why…
In December, we had massive downloads of our free iPhone/iPad app for OpenMyVideo. This was both good and bad: It was great for exposure, but the enormous surge in video traffic slowed down our service. So we’re reacting by tightening our focus.
Since 2008 we have tried to accommodate both consumer and commercial users. It’s not easy to please both. Many companies operating today in our space are funded by investor groups; as a result, they have the bandwidth and capital to support thousands, if not millions, of free users. We are NOT that company. Sure, it feels good to provide a cool free tool or service—and those surges in download numbers make us happy. But without long-term capital, it’s not easy to support a freemium business model. Our iPhone application was free and now it’s not. We did this to reduce the number of free users so that our business customers get priority service.
We are truly that small business that everyone is talking about—the business selling its way to success. Our product is innovative. It’s strongly differentiated from our competitors. We strive to help businesses communicate in a new and effective way.
What is our ideal customer? It’s pretty simple: We serve clients who value sending more than a simple text email message. We know how tough it is to win over new clients and customers. To get that tough prospect to respond. To close that big deal. To nuture strong business relationships.
It’s our goal to give professionals a leg up on the competition. Our system is ideal for businesses that are expanding their brand, want to offer exceptional customer-service while increasing sales, and need a system to target new business and prospect more effectively.
We choose to focus on business and commercial customers, and we have taken the necessary steps to ensure that the quality of service is available to them when they need it. To that end, we’ve made further upgrades to OpenMyVideo.
Themes
This is your branded template. Design a custom theme to match your brand.
• Theme cloning—as easy as cut-and-paste to copy a theme
• Toggle on/off the B-Roll—control the supporting video and images in your theme
• Sleek look—browser background is clean and neat (we removed the OpenMyVideo upper navigation and OMV background
• Increased flexibility—you can now change the color of the background box in the email message
• Quicker theme choice—quickly pick a default theme from your library
Encoding
This is the background process that makes your video playable on a wide range of mobile devices. You don’t have to worry about encoding, but take it from us: it’s complicated. We’re on top of it, though—more so than our competitors. Now our encoding is even stronger. We have…
• Fixed the flash capture process, which improved speed of encoding
• Added encoding for Android devices
• Reduced the encoding queue so videos are ready for sending faster
In General
We changed the sending engine email address from “donotreply@openmyvideo.com” to “videoemail@openmyvideo.com.”
Now, when you send video email with OpenMyVideo, your recipients can reply to the message directly. The reply will be sent to the email address you list in the account profile.
We at OpenMyVideo are excited about these changes. We look forward to serving our clients with an even stronger, faster video emailing system. Feel free to ask questions at info@openmyvideo.com.
Hey hey,
Welcome to OpenMyVideo. We think you’re here because you downloaded our iPhone and iPad app–if that’s the case, thank you.
We wanted to write you with the full list of what you get for the next 30 days–because it’s a lot more than just a mobile video app.
[BTW, we have videos that show you everything that is written below. If you're a “watcher,” stop reading here and just watch the videos below.]
Ah, you’re a “reader”? Here’s the deal. For 30 days you get…
iPhone application that allows you to send and share up to 3 minutes of video per send. Keep reading to learn some helpful tips and tricks.
Record videos directly from your computer’s web cam, or upload a video file from a PC, then send your video. Send video emails while you’re test-driving the service over the next 30 days. If you need more, call us!
• Access to the Video Library, where you can upload videos to store, send, and share.
• The Theme Creator, your tool for building a branded web page featuring your content. Use this customized space to share videos, images, links, social info, and attachments. This is your branded landing page, wrapped with your logo, backgrounds, and imagery.
• Address book–upload your contacts in a couple of clicks and easily send them video emails. Group your contacts for effective video email campaigns. (Just make sure to create the group first, then upload your contacts into the right group.)
• Two options for analytics: basic analytics built-in and Google Analytics integrated into our Theme Creator. Just add your Google Analytics ID to your theme. When you login to Google Analytics, you will see your OpenMyVideo traffic and visitors. Use analytics to track the effectiveness of your campaigns.
Still with me? Cool! So you’ve got a little bit of setup to make our system work for YOU. Get going! If you build a theme, record a decent video, blast it out to your people, you will see results. Our video email open rates are more than 25% higher than standard text-based email messages. Get the facts.
Our blog has all the FAQs, but if you need us, just email help@openmyvideo.com. Tell us what we’re doing right–and especially tell us what we’re doing WRONG. We are in the business of helping your business. If you have suggestions or issues about OpenMyVIdeo, email kendall@openmyvideo.com. Keen-eye Kendall is a stickler for details, so tell him the type of computer you use, the browser, the file type of your video, any details that will help us troubleshoot.
A Few Final Notes
Mobile video – first off, it’s complicated. We encode (fancy word for format) for iPad, iPhone, Blackberry, Android, and all types of browsers. Our iPhone app works best when you send videos that have been previously recorded to your video/photo gallery. We offer a record “on-the-fly” option, but many different factors can affect upload. We’d rather you film with the standard camera application that comes with the iPhone and use our application to send your video. Frankly, mobile and wi-fi networks can time-out, calls can get dropped–things can be beyond our control. But if you record with the standard camera app, you will save a video locally that you can send using OMV when you’re ready!
Check it out…there are many cool tricks to learn. Forget about the trial, I want an account now!
Thanks again!
Update your MyProfile page at OpenMyVideo. Connect your contact information, and social media sites to your videos, it’s easy!
Photo-booth is a program that comes with all Apple computers. The program is easy to use and will allow you to upload the highest quality personal videos to our service. It’s super easy….
Create a Theme in 7 Easy Steps (Download PDF Instructions)
1 Upload logo. Choose a .PNG or .JPG image file. Make sure there are NO spaces in its file name.
2 Upload a background image. This image floats behind the video player and text of your message. Choose a .PNG or .JPG image file. Make sure there are NO spaces in its file name (example: backdrop.png). Make sure to size the image at 960 pixels by 460 pixels.
3 Name your Theme. Please give your theme a descriptive file name. You’ll want to be able to find and choose your Theme quickly.
4 Select a font. Choose a font from the drop-down box.
[SAVE your work so far!]
5 Add video or images to build your B-Roll.
Add video – Click on the Select button to choose a video from the video library. You will be able to search your local drive, online video library, sent videos, and received videos. Choose a .MOV or .FLV file. The video file size should be no more than 40MB.
Especially for larger videos (20MB or greater), please SAVE the Theme after each upload. Be patient—we are making your theme beautiful.
Add thumbnail image – If you want to control the thumbnail of your video, simply add the image after the video has been uploaded from the library.
Add static image – Choose a .PNG or .JPG file. The image file will auto-size to the box size. You can link this image to any web page by typing or pasting the web address in the LINK box below the image.
6 Enter your web site address, contact info, and social media info.. Enter complete url’s, http://www.facebook.com/OpenMyVideo. Associate a web site with the logo from Step 1. Clicking on the logo at the top of your Theme takes users to this web site.
7 Connect Google analytics account to Theme. Get incredible insights about the success rates of your videos by connecting your Google analytics account. View all the traffic that each theme and video generates. (Never used Analytics? Learn how at Google Analytics.) Your Google account ID is issued when you set up your Analytics account with Google. Hint: The ID will start with UA-XXXXXXXX-XX.
[SAVE your work again. You're finished!]